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STORE POLICY

CUSTOMER CARE

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At Beauty by Nicola, we are committed to providing high-quality hair products and a professional, trustworthy shopping experience. By using our website and purchasing our products, you agree to the following terms.

Orders & Payment

  • Orders are processed within 1–3 business days.

  • Payment is required in full at checkout via secure online methods.

  • Please ensure your delivery address is correct. Beauty by Nicola is not responsible for lost or delayed packages due to incorrect addresses.

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Shipping

  • We currently only ship locally within South Africa.

  • Delivery may take up to 9 business days depending on your location.

  • All orders are shipped using a trusted courier with tracking information provided.

 

Returns & Refunds

  • We do not accept returns or offer refunds.

  • Please review your order carefully before purchase.

  • Custom, worn, or altered products are not eligible for return under any circumstances.

 

Product Images & Descriptions

  • Colours may vary slightly due to monitor settings or lighting.

  • We strive to provide accurate product descriptions for all items.

 

Policy Changes

  • Beauty by Nicola reserves the right to update this policy at any time.

  • Updated policies will always be posted on this page.

PRIVACY & SAFETY

Information We Collect

  • Name, email, phone number, and shipping address.

  • Payment details (processed securely and never stored in plain text).

  • Optional newsletter subscription or account creation details.

 

How We Use Your Information

  • To process orders and deliver your products.

  • To provide customer service and support.

  • To send marketing communications if you opt in.

 

Sharing Information

  • We do not sell or share your personal information with third parties for marketing purposes.

  • Information is only shared with couriers or payment processors as needed to fulfill your order.

 

Security

  • We use secure, encrypted connections to protect your personal information.

  • All sensitive data, including payments, is handled safely and confidentially.

 

Cookies & Tracking

  • Our site uses cookies for a better shopping experience and to remember preferences.

  • You can manage cookies in your browser settings.

 

Contact Us
For questions or concerns regarding our policies:

© 2025 Beauty by Nicola. All Rights Reserved.

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